Service Delivery Improvement

Service improvement centres on the identification, examination, analysis and effective management of the strengths, weaknesses, opportunities and threats to service delivery within an organisation. It brings to the fore an organisation-wide continuous improvement focus consistent with creating better business processes and workplace outcomes.

Our capability to enhance organisational management and support change and reform include:

  • Business analysis and planning (including risk management)
  • Business process review and re-engineering utilising a range of contemporary tools and techniques
  • Change management
  • Benchmarking