Privacy Policy

Cogent Business Solutions Pty Ltd (Cogent) is committed to maintaining the privacy and confidentiality of personal information. Cogent adheres to the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth) (“Privacy Act”) when collecting, using, disclosing, securing and providing access to personal information.

This policy details the practices we have adopted to protect your privacy so that you can feel confident about how we manage the personal information you entrust to us.

We collect personal information (including contact name, telephone number, address, email address, occupation, education and qualifications etc) in a range of contexts:

  • when entering into relationships with new clients
  • when individuals apply directly for employment with us
  • when individuals register online for employment with us
  • when the information is required as part of a contract essential to the provision of a business service

When and Why do we Collect Personal Information?

We collect your personal information when either:

  • you provide it to us,
  • your current or prospective employer provides it to us to conduct background checking on their behalf
  • The Australian Government, through one of it’s departments provides it to us for security clearance purposes
  • The Australian Criminal Intelligence Agency provides it to us as a criminal history check


  • you are applying to work with one of our clients, or are providing information in relation to someone applying to work for one of our clients,
  • the role you hold or are applying for requires a nationally coordinated criminal history check or a national police check,
  • you or your company are one of our service providers,
  • you make a complaint, comment or ask a question of us,
  • you work for us or have applied to work for us,
  • you have been in contact with us for another reason in relation to the above.

We will notify you about the collection of personal information at or before the time we collect it, or if that is not practicable, as soon as practicable after personal information about you has been collected.

What is Personal Information and what do we collect?

The Privacy Act defines ‘personal information’ as:

‘Information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.’

General Personal Information encompasses general Personal details such as Name, Address, Email, Phone number.

Sensitive Personal Information includes information or opinion about an individual’s racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record, provided the information or opinion otherwise meets the definition of personal information

We only collect personal information that is required in order for us to carry out our services. This will always include general information. If you have been referred to us for background screening or a security clearance this will also include sensitive information and unique identifying information such as a passport number or drivers licence number.

This information can be collected through a variety of methods including:

  • Paper forms completed and submitted by you
  • Directly entered into our platform by you
  • Sent through via email by you
  • Provided verbally over the phone or in person by you or one of your referees
  • Provided to us by your employer organisation though one of the above means

What do we do with Personal Information?

We may use personal information:

  • to enable us to provide capability and services to our clients including background screening and personnel security vetting.
  • to deliver services in accordance with Australian government policies such as the Government Protective Security Policy Framework (PSPF)
  • to conduct Criminal History Checks through the Australian Criminal Intelligence Agency or the Australian Federal Police
  • to assess suitability for an individual’s employment on behalf of one of our clients
  • to communicate information about our services to you
  • for our internal administrative, planning, product development and research requirements
  • to consider the suitability of applicants for employment with us

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties for a number of purposes including:

  • To provide services to our clients e.g. (Reference checking, criminal history checking, other background checking)
  • Information provided to us for the purpose of Criminal History Checking may be used by ACIC, and police for law enforcement functions. This can be found on the Application and informed consent form.
  • To conduct surveys, to improve our performance and provide quality assurance. This would involve general information only (contact details and service used only). We use Survey Monkey and Active Campaign to conduct surveys
  • Some of our systems are managed externally by OneBlink and The Business Doctor in accredited/approved environments. Your personal information may be held on these systems.
  • Other purposes as permitted or required by law

Specific Disclosures:

Australian Criminal Intelligence Commission (ACIC): We are authorised by ACIC to conduct Criminal History Checks through the National Police Checking service. To complete a police check your personal information will be provided to the ACIC.

Australian Federal Police (AFP): We are authorised by the AFP to conduct National Police Checks through the AFP service. To complete a police check your personal information will be provided to the AFP.

VixVerify: We conduct Identity Document Verification through Vix Verify. To complete this your identity document details will be provided to their system to conduct the verification. Document details are not saved by their system once the check is complete.

Your Employer/Prospective Employer Organisation

The results of the background checks if conducted will be provided to your employer/prospective employer organisation. You will provide your express consent for this as part of completing the applicant forms for background checking.

As part of the provision of services, we use external organisations or third parties, which may involve the disclosure of personal information. These third parties will not be permitted to use the information for purposes other than for which the information is disclosed. Some examples of these third party’s include:

  • Government departments such as Australian Securities and Investments Commission (ASIC), Australian Financial Security Authority (AFSA) to complete specific background checks.
  • Our Technology Service Provider (The Business Doctor)

Apart from this, your personal information is never shared, sold, rented or otherwise disclosed except if required by law or with your consent.

At any time you may opt-out of receiving any communications from us (other than as required for the operation of our business e.g. regarding payment of accounts).

What do we do to Safeguard Personal Information?

We will take all reasonable steps to maintain the security of any personal information we receive. We use a variety of secure techniques to protect your information, including:

  • An Information Security Policy structure spanning the entire business
  • Secure IT infrastructure
  • locked file cabinets of sturdy construction,
  • encryption of data and connection through digital certificates.

We have internal policies in place supporting the management of personal information and these are included into the standard training programs to ensure they are followed

We will only keep your personal information when we consider it necessary for one of the purposes you have disclosed it. If we consider that it is no longer necessary to keep your personal information, we will take reasonable steps to destroy or de-identify your personal information.

Access and Correction

On written request, Cogent will provide access to any personal and sensitive information we hold about you, subject to some exceptions which are set out in the Australian Privacy Principles (Principle 12 – Access to, and correction of, personal information).

Cogent will respond to any written request for access to personal and sensitive information within 30 days after the request is made.

If your personal information changes or if you no longer require our services, we will take reasonable steps to correct, update or remove the personal data you have provided to us

We will respond to any written request for correction, update or removal of your personal information as soon as practicable after the request is made.

Police Check Result access

When a Criminal History Check result comes back with a Disclosable Court Outcome (DCO) this will be provided to you as soon as practicable. You are able to dispute this result if you believe it is in error, see disputes section below.

You will also be provided the result of a police check on written request.

Suspected Privacy Breaches

Suspected breaches are handled in accordance with the Privacy Act. If you suspect your information has been breached, please contact us via the details below.

Alternatively if you would like to make a complaint about a breach of the Australian Privacy Principles you can contact us via the details below. You can also make a complaint to the Office of the Australian Information Commissioner on 1300 363 922 or via their website.

Disputes in Relation to Personal Information

If you disagree with any personal information we hold and wish to dispute its accuracy you can contact us through the contact details below and we will address the issue to the best of our ability.

Where the dispute is in relation to the content of a Criminal History Check the dispute is forwarded to the ACIC for review and investigation. If you have a dispute please contact us through the details found below and we will initiate the process.

The ACIC dispute process is summarised below.

You the applicant will need to:

  • Review the police check result
  • Advise us of any incorrect information in the result
  • Provide us with all information and supporting evidence we need to complete and lodge the ACIC’s Nationally coordinated criminal history check Dispute Form (dispute form).

You the applicant can raise a dispute about a police check result for:

  • Claim type 1—when police information released does not belong to you
  • Claim type 2—when part of the police information released does not belong to you
  • Claim type 3—when police information belongs to you, but the details are inaccurate
  • Claim type 4—when police information belongs to you, but should not have been released.

We the accredited body will:

  • Complete the dispute form on your behalf
  • Provide the dispute form and any additional identity and supporting documentation to the ACIC.

We will inform you of the outcome of the dispute as soon as practicable.

Retention and Disposal of Personal Information

A number of specific retention periods are in place for some types of information.

The following are retained for 12months from check result date then disposed of within 3 months:

  • Nationally Coordinated Criminal History Check application
  • Copies of identity documents you provided
  • Informed Consent forms you completed

The following are retained for less than 12months

  • Nationally Coordinated Criminal History Check result report

The following are retained for 90 days from the date they are returned to the Australian Government Security Vetting Agency (AGSVA) then disposed of at end of month following that date.

  • All personally identifiable documents relating to the clearance subject in relation to an AGSVA clearance.


Websites operated by us may contain links to other sites operated by third parties. We make no representations or warranties as to the privacy practices of any third-party site and are not responsible for the privacy policies of other sites.

Future Changes to Our Privacy Policy

We may change this policy from time to time and will notify you by posting an updated version of this policy on this website. This document represents our policy as at 22 July 2020.

Contacting Us

If you have any questions about our privacy policy, or any complaint regarding the treatment of your privacy by us, please email our Business Manager at [email protected], telephone us on 61 2 6152 9222 or write to us at:

Cogent Business Solutions PO Box 140