Cogent Business Solutions Pty Ltd (Cogent) is committed to maintaining the privacy and confidentiality of personal information. Cogent adheres to the Australian Privacy Principles (“APPs”) under the Privacy Act 1988 (Cth) (“Privacy Act”) when collecting, using, disclosing, securing and providing access to personal information.
This policy details the practices we have adopted to protect your privacy so that you can feel confident about how we manage the personal information you entrust to us.
We collect personal information (including contact name, telephone number, address, email address, occupation, education and qualifications etc) in a range of contexts:
We collect your personal information when either:
We will notify you about the collection of personal information at or before the time we collect it, or if that is not practicable, as soon as practicable after personal information about you has been collected.
The Privacy Act defines ‘personal information’ as:
‘Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
General Personal Information encompasses general personal details such as name, address, email, phone number.
Sensitive Personal Information includes information or opinion about an individual’s racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record, provided the information or opinion otherwise meets the definition of personal information
We only collect personal information that is required in order for us to carry out our services. This will always include general information. If you have been referred to us for a security clearance this will also include sensitive information and unique identifying information such as a passport number or drivers licence number.
This information can be collected through a variety of methods including:
We may use personal information:
We may disclose your personal information to third parties for a number of purposes including:
Apart from this, your personal information is never shared, sold, rented or otherwise disclosed except if required by law or with your consent.
At any time you may opt-out of receiving any communications from us (other than as required for the operation of our business e.g. regarding payment of accounts).
We will take all reasonable steps to maintain the security of any personal information we receive. We use a variety of secure techniques to protect your information, including:
We have internal policies in place supporting the management of personal information and these are included into the standard training programs to ensure they are followed
We will only keep your personal information when we consider it necessary for one of the purposes you have disclosed it. If we consider that it is no longer necessary to keep your personal information, we will take reasonable steps to destroy or de-identify your personal information.
On written request, Cogent will provide access to any personal and sensitive information we hold about you, subject to some exceptions which are set out in the Australian Privacy Principles (Principle 12 – Access to, and correction of, personal information).
Cogent will respond to any written request for access to personal and sensitive information within 30 days after the request is made.
If your personal information changes or if you no longer require our services, we will take reasonable steps to correct, update or remove the personal data you have provided to us
We will respond to any written request for correction, update or removal of your personal information as soon as practicable after the request is made.
Suspected breaches are handled in accordance with the Privacy Act. If you suspect your information has been breached, please contact us via the details below.
Alternatively, if you would like to make a complaint about a breach of the Australian Privacy Principles you can contact us via the details below. You can also make a complaint to the Office of the Australian Information Commissioner on 1300 363 922 or via their website.
The following are retained for 180 days from the date they are returned to the Australian Government Security Vetting Agency (AGSVA) then disposed of at end of month following that date.
Websites operated by us may contain links to other sites operated by third parties. We make no representations or warranties as to the privacy practices of any third-party site and are not responsible for the privacy policies of other sites.
We may change this policy from time to time and will notify you by posting an updated version of this policy on this website. This document represents our policy as at 23 November 2022
Cogent Business Solutions PO Box 140
FYSHWICK ACT 2609